Shipping policy
📦 Order Processing
At Lemon Custom Sign, we prepare and dispatch all orders within 1–3 business days after payment has been successfully processed. Please note that shipments are not dispatched on weekends or UK public holidays.
⏳ Possible Shipping Delays
During peak seasons or periods of high demand, processing or delivery times may be extended by a few days. If your order experiences a significant delay, we will contact you promptly via email.
💰 Shipping Costs & Estimated Delivery Times
We offer FREE door-to-door shipping across the UK with no hidden fees or additional charges.
| Shipment Method | Delivery Time | Shipment Cost | Minimum Order |
|---|---|---|---|
| 🚚 Standard Shipping | 7–12 Business Days | FREE | No Minimum |
🚧 Delivery Time Considerations
Delivery times are estimates and may occasionally be affected by factors beyond our control, such as high order volumes, production capacity, customs processing, or carrier delays. We truly appreciate your patience and understanding.
📨 Shipping Confirmation & Tracking
Once your order has been shipped, you will receive an email containing your tracking number. Tracking information typically becomes active within 24 hours of dispatch.
🌍 Customs, Duties & Taxes
There are no hidden fees or additional charges at checkout. If any customs-related issue occurs, Lemon Custom Sign will gladly assist you in resolving it as quickly as possible.
📦 Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will assist you in resolving the issue and may request photos of the damaged item and packaging to help with the claim or replacement process.