Terms of service

OVERVIEW

Welcome to Lemon Custom Sign!

Throughout this website, the terms “we”, “us”, and “our” refer to Lemon Custom Sign. We provide this website, products, and services to offer you a smooth, secure, and enjoyable shopping experience.

By visiting our website or purchasing from us, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these Terms, please do not use our website or Services.

SECTION 1 – USING OUR WEBSITE

By using our website, you confirm that:

  • You are at least the age of majority in your country or region.
  • The information you provide is accurate, complete, and up to date.
  • You will not use our website or Services for any unlawful or unauthorised purpose.

You are responsible for maintaining the security of your account information and personal details.

SECTION 2 – PRODUCTS & CUSTOM ORDERS

At Lemon Custom Sign, every sign is carefully crafted and customised specifically for each customer.

We do our best to display product colours, designs, sizes, and details as accurately as possible. However, slight variations may occur due to screen settings, lighting, production methods, and the handmade nature of custom products.

Before production begins, customers are responsible for carefully reviewing and approving all design details, including:

  • Text and spelling
  • Dimensions and sizing
  • Colours
  • Layout and design placement
  • Any other custom requirements

Once production has started, custom orders may no longer be cancelled, modified, or refunded, except in cases involving verified manufacturing defects, incorrect items, or shipping damage.

SECTION 3 – ORDER ACCEPTANCE

After placing an order, you will receive an order confirmation email.

Orders are considered accepted once payment has been successfully processed and the order has been reviewed by our team.

We reserve the right to refuse or cancel orders in certain situations, including but not limited to:

  • Suspected fraud or unauthorised payment
  • Incorrect pricing or product information
  • Unavailable products or materials
  • Incomplete or inaccurate customer information
  • Design requests that we are unable to produce

If this happens, we will contact you using the details provided during checkout.

SECTION 4 – PRICING & PAYMENTS

All prices shown on our website include standard shipping unless otherwise stated. Any applicable taxes, fees, or charges will be displayed at checkout.

By placing an order, you confirm that:

  • Your payment information is valid.
  • You are authorised to use the selected payment method.
  • All billing and contact information provided is accurate and complete.

SECTION 5 – SHIPPING & DELIVERY

We work hard to process and ship every order as quickly as possible.

Shipping and delivery times are estimates and may vary depending on:

  • Shipping carriers
  • Customs clearance, where applicable
  • Weather conditions
  • Holiday seasons
  • High order volumes
  • Other factors outside our control

While delays are uncommon, they may occasionally occur. We truly appreciate your patience and understanding in these situations.

If your order is lost or damaged during transit, please contact us and we will assist you in resolving the issue as quickly as possible.

SECTION 6 – RETURNS & REFUNDS

Because our products are custom-made specifically for each customer, returns and refunds are generally not accepted once production has started.

However, if your order arrives damaged, defective, incorrect, or there is a verified manufacturing issue, please contact us and we will gladly work with you to find a fair solution.

For full details, please review our Refund Policy.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos
  • Product designs
  • Images
  • Videos
  • Graphics
  • Text
  • Branding materials

belongs to Lemon Custom Sign or its content providers and may not be copied, reproduced, distributed, or used without written permission.

SECTION 8 – THIRD-PARTY SERVICES

Our website may include links, tools, apps, payment providers, or integrations provided by third parties.

We are not responsible for the content, policies, practices, or services of third-party websites or providers.

SECTION 9 – PRIVACY

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy and used only to provide, manage, and improve our Services.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lemon Custom Sign shall not be held liable for indirect, incidental, or consequential damages related to:

  • Website usage
  • Shipping delays
  • Carrier issues
  • Loss of profits
  • Business interruptions
  • Incorrect information provided by the customer

Our maximum liability shall not exceed the amount paid for the product involved in the claim, except where prohibited by applicable law.

SECTION 11 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Services, or legal requirements.

Any updates will become effective once posted on this website.

SECTION 12 – CONTACT INFORMATION

If you have any questions, we’re always happy to help.

Email: contact@lemoncustomsign.com

Address: Unit 2, Horton Industrial Park, Horton Road, West Drayton, UB7 8JD, UK

Phone: +44 7441 395953